Faqs

All flight arrival times are updated in real time. Your professional driver arrives when your plane lands, no matter whether you arrive late or early provided we have the correct flight number.

► How much time do I have to meet the driver on my airport transfer reservation?

60 minutes of free wait time is provided for each international airport arrival transfer for you to deplane and pick-up your luggage (45 minutes for domestic arrivals). If you do not meet your driver or call us within 60 minutes of your plane landing (45 minutes for domestic arrivals), we will consider you a “no-show” and you will be charged in full for the reservation.

► Can I instruct the driver to take a scenic route to my hotel from the airport?

Airport transfer rates are based on a point to point transfer and your driver is instructed to use the most direct route for expediency. If you would prefer the driver to use a specific route our hourly rates and minimum will apply, plus applicable fees.

► Where do I meet my driver for pick-up?

For airport pickup, your driver will meet you at the arrival hall with your name/company on a greeting sign. We will confirm all other pick-up locations at reservation placement.

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► What is your cancellation policy?

Full reservation amount will be charged for cancellations made less than 12 hours before scheduled pick up. 50% of the invoice value will be charged for cancellations made less than 24 hours before the scheduled service time. Cancellations made in excess of 24 hours will not incur any charge. No-shows will be charged the full reservation fare.

► What is your change policy?

All changes are required to be received by phone or email (changes cannot be made with drivers) at least 24 hours prior to pick-up. While all changes will be accommodated to the best of our ability at all times, if a change cannot be accommodated and results in a cancellation you will be charged in accordance with our cancellation policy.

► How can I make a change or cancellation?

Changes and cancellations can be made through our bookings office by phone, email, or other apps as listed on our website. Changes and cancellations will be confirmed via email immediately by our team.

Central Bookings Office:

Email: Bookings@AsiaCarService.com

Hotline: +86 755 2595 1800, +852 3018 9998

Skype ID: Asia_car_service (Free Call)

WhatsApp: +86 185 0308 8664 (Send Message)

Wechat ID: Asia_Car_Service

► When is my credit card charged?

We will charge your credit card after the booking is complete based on the car type used, actual period of the booking, and any applicable extras (extra kms, tolls etc). Your statement will show the transaction description as Asia Car Service.

► Can I pay for the reservation by other means instead of using the credit card that was provided when I made the reservation?

Yes! We accept multiple payment methods, including Paypal, Alipay, Wechat, Bank Transfer. Cash payment can also generally be accommodated (local currency). And prior notice is requested if more than a small amount of change is needed. Change will be given in local currency only. Cash payments still require that you provide your credit card details to secure a booking. All rates are subject to audit after order completion; to include actual tolls, parking fees, additional stops & time allotted, etc. Extra hours are billed for the number of hours above that you ordered the vehicle in 1 hour increments. Minimum posted number of hours is only the minimum number of hours we will accept an order for, not what you will be billed for. Rates are inclusive of taxes. If you would like to provide a gratuity it is at your sole discretion.

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► Is it possible to place, change or cancel a reservation with my driver?

Changes or cancellations cannot be made with the driver directly. If you want to modify your order after pick up, contact our reservations hotline.

► How far in advance should I place my reservation?

Availability changes daily and we suggest you place your reservation as soon as you have firm travel dates and times. This is especially important if major trade shows are in town, during peak travel periods and holiday season.

► Will I recieve a receipt?

Yes, a detailed receipt will be sent to you via email after the job is completed.

► Can a child seat be provided?

Yes. As child seats come in different sizes, please specify the age of the child/children and the number of seats you need when you make a reservation in the space provided for ‘Special Requirements / Instructions’.

► Do we need to give a tip / gratuity to the driver?

No. Any tip / gratuity is voluntary. If you feel the service is very good and would like to give a tip, 5 - 10% is ample. Any tip is at the clients' sole discretion.

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